You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a binding contract to use the Service or place an order.

By submitting an order, you represent that all files, specifications, shipping information, and other instructions you provide are accurate, complete, and authorized by the rightful owner or customer.

Quotes, turnaround times, and shipping estimates are non-binding estimates only. We may refuse, modify, or cancel any order before shipment if we identify fraud risk, prohibited content, manufacturability issues, payment problems, legal concerns, or any inability to fulfill.

Unless we expressly state otherwise in writing, prices do not include taxes, duties, customs charges, or shipping-related fees. You are responsible for those amounts.

You retain ownership of the models, drawings, and other content you submit (Customer Files). You grant Aiurion Inc. a limited, non-exclusive, royalty-free license to store, review, process, reproduce, and manufacture Customer Files solely as needed to quote, fulfill, support, document, and complete your order, comply with law, and maintain ordinary business records.

You are solely responsible for your files and specifications, including dimensions, clearances, tolerances, fit, function, structural integrity, labeling, and suitability for the intended application. We may identify obvious printability concerns, but we do not undertake design review, engineering review, or regulatory review unless we expressly agree to do so in a separate signed writing.

You represent and warrant that you have all rights, licenses, consents, and permissions needed to upload the file, authorize us to print it, and use, sell, distribute, or otherwise exploit the resulting part.

To operate and improve the Service, you also grant Aiurion Inc. a limited, non-exclusive, royalty-free right to internally analyze Customer Files and related order data and to create and use de-identified, aggregated, transformed, or derived technical data from them for internal quoting, manufacturability review, workflow planning, quality control, fraud prevention, and related service-improvement purposes.

Under this clause, Aiurion Inc. will not sell Customer Files, publicly disclose Customer Files, or use Customer Files for third-party advertising or marketing.

Custom 3D printing is an additive manufacturing process and is subject to reasonable variation. Layer lines, support marks, shrinkage, minor warping, dimensional deviation, color variation, surface artifacts, and finish differences can occur even when a part is professionally produced.

You must inspect each part promptly upon delivery or pickup and before further processing, assembly, installation, resale, or end use. If you believe a part failed to materially conform to the order solely because of our printing process, your exclusive remedies are the remedies expressly stated in our 3D Print Service Policy.

Except for those express remedies, and except to the extent non-waivable rights apply under applicable law, the Service and all printed parts are provided as is and with all faults. We do not warrant that any part will be fit for a particular purpose, error-free, interoperable with your other components, or compliant with any legal, industry, or safety standard.

Unless we expressly agree otherwise in a separate signed writing, printed parts are not designed, tested, or certified for safety-critical, medical, life-support, protective, automotive, aerospace, load-bearing, or other high-risk or regulated uses. You are solely responsible for all testing, validation, warnings, instructions, compliance, and end-use decisions.

You will indemnify, defend, and hold harmless Aiurion Inc., its affiliates, and its and their officers, directors, employees, contractors, and agents from and against any third-party claims, demands, actions, damages, losses, liabilities, penalties, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your files, specifications, orders, printed parts, or use of the Service.

This obligation applies whether the claim is based on contract, tort, statute, strict liability, product liability, or another theory, and whether it arises before or after fulfillment of your order.

We may participate in the defense with counsel of our choice at your expense if reasonably necessary to protect our interests. You may not settle any claim in a way that admits fault on our behalf or imposes obligations on us without our prior written consent.

To the maximum extent permitted by law, Aiurion Inc. will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, goodwill, data, use, opportunity, or anticipated savings, even if we were advised those damages were possible.

To the maximum extent permitted by law, we are also not liable for delays, failures, or losses caused by carriers, customs, supply shortages, material substitutions, power or equipment failures, cyber incidents, force majeure events, or your own files, instructions, or end-use decisions.

Our total aggregate liability arising out of or relating to any claim will not exceed the amount you paid for the specific order giving rise to that claim.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force to the maximum extent permitted by law.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing a claim, each party agrees to give the other written notice of the dispute and a reasonable opportunity to resolve it informally.

Except for matters that may be brought in small claims court, and except requests for temporary or injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms, the Service, or any order will be resolved by binding arbitration administered by the American Arbitration Association (AAA). Consumer disputes will be administered under the AAA Consumer Arbitration Rules. Non-consumer disputes will be administered under the AAA Commercial Arbitration Rules.

All claims must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, coordinated, mass, or representative proceeding. If the arbitration provision is found unenforceable for a dispute, or if AAA declines to administer it, then the dispute will be resolved exclusively in the state or federal courts located in San Francisco County, California, and each party consents to that forum.

Consumer Opt-Out: If you are a U.S. consumer, you may opt out of this arbitration provision within thirty (30) days of your first order by emailing legal@aiurion.com with your name, account email, and a clear statement that you are opting out of arbitration.